Citibank Credit Card Call Center 24 Hours: SMS, Phone & Email

Citibank Credit Card Call Center is an information center service from Citibank to its customers and the general public. The call center can be used to ask questions or complain about problems regarding Citibank credit cards.

Citibank is one of the banks that provide credit card services in Indonesia. Citibank has also been included in the list of BEST CREDIT CARD issuers because it offers many advantages. Examples of the advantages of Citibank credit cards include fixed installment programs, offering cashback, and having reward points.

As one of the pioneer banks in using credit cards in Indonesia, Citibank provides the best service for its customers. A call center service that can be accessed for 24 hours is an example of this service. However, there are still many people who do not know information about Citibank’s call center services.

Citibank Indonesia History

Citibank, N.A. (Citibank) is a branch of Citibank N.A, headquartered in New York, United States of America. Citibank is wholly owned by Citigroup Inc.

Citi has been present in Indonesia since 1968. Together with more than 3,500 employees, Citi is proud to serve Indonesia by providing daily, corporate, and investment banking services to its customers.

Based on total assets, Citi is one of the foreign banks with the largest assets in Indonesia. Citibank operates in 10 branches in 6 (six) major cities in Indonesia, namely Jakarta, Bandung, Surabaya, Semarang, Medan and Denpasar.

Citibank has a customer transaction network of approximately 33,000 payment points and a corporate distribution network of approximately 6,000 locations in 34 provinces. Citibank is connected to the ATM Bersama network with more than 70,000 ATM terminals spread across various locations throughout Indonesia.

Citibank also works diligently to make an important contribution to social society (citizenship) that reaches various levels of the community in need. Under the umbrella of Citi Peka (Care and Work), Citibank has a mission to enable economic growth and progress for its beneficiaries.

Established in 1998, Citi Peka has focused its Corporate Social Responsibility (CSR) activities on the pillars of financial inclusion, youth economic opportunity, and sustainable cities. Carrying the concept of “More than Philanthropy”, Citibank has excellent programs implemented in various parts of the world, including the Citi Microentrepreneurship Awards and Pathways to Progress.

Funded by the Citi Foundation, based in New York, United States, to date, 35 programs of activities have been carried out on an ongoing basis in collaboration with around 56 non-governmental organizations that reach more than one million individuals.

More than 50% of Citibank’s employees are involved as volunteers in various social activities. Every year Citibank conducts Global Community Day where in one period, all employees are invited to jointly carry out social actions in every country where Citibank operates, including Indonesia.

That’s why on this occasion Mastermanifestors will provide an explanation about Citibank’s call center. To shorten the time, please refer to the following explanation.

Citibank Credit Card Call Center

1. Citiphone Banking

Citi phone Banking is a Citibank credit card call center telephone service. Whenever you need information or assistance regarding Citibank credit cards, you can directly contact the Citibank telephone service. The main telephone numbers available are 1500355 (local) and (+6221) 2529999 (international).

How to Access Citiphone

  • First call the number above according to your calling location, Local Number for users in the Indonesia area, and International Number for users overseas.
  • Then enter your Citibank credit card number.
  • Next, the bank will verify the data.
  • After that press the number, so you can talk to the call center officer.
  • Then tell us about your questions or complaints.
  • Finally, wait until the call center officer gives an answer.

2. Live Chat Call Center Citibank Credit Card

If you already have a Citibank Online account, this method can be used directly to contact the Citibank call center. The steps to do this are:

  • First, access Live Chat via the official Citibank link
  • Then enter the User ID and Password, then click the Login button.
  • Then press the Contact Us button, then select Live Chat.
  • After that enter the OTP code, then click Chat Confirm.
  • Then the Live Chat screen will open and you can directly communicate with the Live Chat officers to ask questions or submit complaints.

3. Email CS Citibank

Similar to the BNI CREDIT CARD CALL CENTER, you can also send messages to get information via the Citibank credit card call center email.

Where this method can be used by all users and also the general public. The email address for inquiries about Citibank credit cards is

Important Things Email Call Center

  • Make sure the email destination address is correct.
  • The email subject is filled with Credit Card Questions or Credit Card Problem Complaints.
  • Use good and correct language.
  • Your email will be replied to the next day, so use this method if the problem is not too urgent.

4. SMS Citimobile

As a Citibank credit card user, if you need information about bills, balances, rewards, and transaction records, this method can be used. This service can also be accessed anytime 24 hours a day.

Citibank SMS can be directly accessed by users of Telkomsel, Indosat, and XL providers. The format of SMS to Citimobile is different for each form of service.

That’s an explanation about the Citibank credit card call center that Mastermanifestors can provide. Maintain the confidentiality of your Citibank credit card personal data so that it is not used by irresponsible parties.